Support that keeps your business moving.
Questions about hosting, billing, domains or your account? Reach the HostNil team through the channel that best fits your request.
24/7 priority support
Help whenever your business needs it.
Fast, human responses
Direct assistance from the HostNil team.
Secure account assistance
Verification protects every account change.
Choose the right support channel
Using the right channel helps our team understand and resolve your request faster.
Support ticket
Best for technical issues, billing, account changes and requests that need secure verification.
WhatsApp and phone
For quick sales questions and general guidance. Call or message us at +88 01978559696.
For partnerships, business matters and non-urgent enquiries. Write to hello@hostnil.com.
Send a complete support request
A clear ticket gives our support team the information needed to investigate immediately and reduces back-and-forth questions.
- Sign in to your HostNil Client Area.
- Choose the department that matches your request.
- Include the affected domain, clear details and any error message.
- Attach a screenshot when it helps explain the issue.
Protecting your account with a Support PIN
For requests involving account details or changes, we may ask for your Support PIN. It confirms that you are authorised to access the account and helps protect your hosting services from unauthorised changes.
Need help right now?
Open a support ticket for the fastest and most secure assistance from our team.