This guide is for hosting that uses cPanel. If you are on Budget Cloud Hosting with our custom control panel, follow creating email on Budget Hosting instead — the mail server settings are different.
Your cPanel account lets you create email addresses on your own domain, such as info@yourdomain.com. This guide covers creating an address, reading it, and connecting it to Outlook or another mail app.
Creating the address #
- Log in to cPanel and open Email Accounts under the Email section.
- Click + Create.
- Choose the domain, type the part before the @, and set a password. The password generator produces a strong one for you.
- Set the mailbox storage limit, or leave it as the default.
- Click + Create. The address works straight away.
Reading your mail #
The quickest way is webmail, which needs nothing installed. Go to:
https://yourdomain.com/webmail
Sign in with the full email address and its password. You can also reach it from Email Accounts by clicking Check Email next to the address.
Connecting Outlook or a phone #
In Email Accounts, click Connect Devices next to the address. cPanel shows the exact settings for that mailbox, and offers automatic configuration scripts for common mail apps.
To enter the settings by hand, use these:
| Account type | IMAP |
| Incoming mail server | mail.yourdomain.com |
| Incoming port (IMAP) | 993 |
| Incoming encryption | SSL/TLS |
| Outgoing mail server | mail.yourdomain.com |
| Outgoing port (SMTP) | 465 |
| Outgoing encryption | SSL/TLS |
| Username | your full email address |
| Password | your mailbox password |
Replace yourdomain.com with your own domain. If you prefer POP3 instead of IMAP, use port 995 with SSL/TLS — but IMAP is the better choice when you read mail on more than one device, because it keeps everything in sync.
Two settings people miss #
- Tick My outgoing server (SMTP) requires authentication. Without it you can receive mail but not send it, which is the most common cause of a half-working mailbox.
- Sign in with your full email address as the username, not just the part before the @.
If it will not connect #
- Test webmail first. If webmail works, the mailbox and password are fine and the problem is in your mail app.
- Certificate warning? It usually means the SSL certificate does not yet cover
mail.yourdomain.com. Use the server hostname shown under Connect Devices instead, or wait for AutoSSL to issue the certificate. - Port 465 blocked? Some office and mobile networks block it. Try 587 with STARTTLS for outgoing mail.
- Locked out after wrong passwords? The firewall may have blocked your IP address. Find it on our IP checker and send it to support so we can lift the block.
Keeping mail out of the spam folder #
If mail you send lands in recipients’ spam folders, the domain usually needs correct SPF and DKIM records. Both are set up automatically for domains using our nameservers. If your DNS is hosted elsewhere, open a ticket and we will give you the records to add.