We offer a 7-day money-back guarantee. If our service is not right for you, tell us within 7 days of your first purchase and we will refund what you paid for the hosting. No explanation needed.
Between day 8 and day 30 #
After the first week the guarantee no longer applies automatically, but we do not simply refuse. If something about the service genuinely did not work for you, raise a ticket explaining the problem and we will look at it case by case. Where we approve a refund in this period, one month’s charge is deducted from the amount returned, since the service was live and using resources during that time.
After 30 days from the original purchase, refunds are no longer available.
Conditions #
- The guarantee applies to new customers and new orders only. Renewals and repeat purchases are not covered.
- If your plan included a free domain registration or transfer and the domain has already been claimed, the standard price of that domain is deducted from your refund. Domains themselves are never refundable.
- The domain remains yours, exactly as if you had bought it on its own.
- Accounts suspended or terminated for breaching our Terms of Service or Acceptable Use Policy are not eligible, even within the 7-day window.
- Dedicated servers are excluded, as are domain registrations, transfers and renewals.
- We can issue one refund per customer. You are welcome to order from us again afterwards, but a second cancellation will not be refunded.
Why we offer it #
We do not tie customers into long contracts. A week is enough to move a site across, test it properly and decide, and we would rather you did that than took our word for it.
How to request a refund #
Log in to your client area, open the product and raise a cancellation request stating the reason. If you are within the 7-day window, say so in the notes. Approved refunds are processed within 7 working days.